SMS Consent Proof

Contact

customerservice@cleanskyenergy.com | (888) 355-6205

 

Web Enrollment Consent (Single-Page Flow)

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Overview

Customers complete enrollment on a single page.
All required SMS disclosures are visible prior to submission and are not hidden behind tooltips or icons.

Consent is captured when the customer clicks the “Next” button after reviewing disclosures and making any optional selections.

Full Page View (Screenshot)

What this shows

  • Mobile phone number entry field
  • SMS disclosure displayed adjacent to the phone field
  • Optional marketing checkbox (unchecked by default)
  • Final consent action (“Next” button)

Key Consent Elements

  • By providing your mobile number and clicking ‘Next,’ you agree to receive account-related text messages from CleanSky Energy regarding your enrollment and ongoing account services (e.g., enrollment confirmations, account updates, and renewal reminders). Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help.
  • Marketing consent is optional and requires explicit selection of an unchecked checkbox
  • Marketing is not a condition of purchase
  • Message frequency varies; message and data rates may apply

Consent Capture

  • Informational SMS: customer enters mobile number and clicks “Next”
  • Marketing SMS/calls: checkbox selected AND customer clicks “Next”

Consent Timing

All consent is obtained only after the customer has been presented with and has had the opportunity to review the required disclosures

Marketing Consent (supplemental view)

Optional marketing SMS and calls require explicit opt-in.

  • Checkbox is not pre-selected
  • Requires affirmative customer action
  • Separate from informational messaging
  • Not required to complete enrollment

Consent Capture

  • Checkbox selected AND “Next” clicked

Offline Opt-In (Agent Enrollments)

Informational SMS

Customers provide their mobile number and are presented with SMS disclosures including:

Consent Capture

Customer provides explicit verbal confirmation after hearing the disclosures

Marketing SMS & Calls (Internal Agents Only)

Marketing consent is collected only via:

  • Web enrollment, or
  • Internal agent-assisted enrollment

Marketing consent is not collected via TPV

Consent Capture

  • Explicit verbal opt-in provided by customer
  • Consent is not required as a condition of purchase

TPV (Third-Party Verification – Broker Enrollments)

All broker/non-internal enrollments are completed through recorded TPV.

During TPV, the customer is presented with:

  • Purpose of messages (enrollment confirmations and account updates)
  • Message frequency disclosure
  • Message and data rate notice
  • STOP and HELP instructions
  • Terms: https://cleanskyenergy.com/SMS-TnCs
  • Privacy: https://cleanskyenergy.com/SMS-Privacy-Policy

Consent Capture

Informational SMS consent is obtained when the customer provides affirmative agreement during TPV

Marketing

Marketing consent is not collected via TPV

Terms & Privacy

Consent Summary

  • Disclosures are presented prior to consent
  • Informational SMS consent is captured via:
    • “Next” (web), or
    • verbal agreement (agent/TPV)
  • Marketing consent requires explicit opt-in:
    • checkbox (web), or
    • verbal opt-in (internal agent)
  • Marketing consent is not required to complete enrollment
  • Marketing consent is not collected via TPV
  • STOP/HELP instructions and Terms/Privacy links are included in all flows